BOOKINGS: are made from 3 p.m. on Friday of arrival to 10 a.m. on the Friday day of departure unless otherwise agreed with the owners.


PAYMENT: 20% with the signed booking form and the balance before six weeks of arrival.  All payments to be made by cheques made payable to M A Bomford.


CANCELLATIONS:  Cancellations will be accepted up to eight weeks before your arrival.  A refund of the monies paid less 20% of the full price of the holiday will be made for cancellations up to that time.  For cancellations made within eight weeks of your holiday we will do our best to re-let but the responsibility for any shortfall in the rental remains a contractual liability of the person signing the booking form.  You are recommended to consider cancellation insurance to cover your contractual responsibility for the letting fee.


YOUR RESPONSIBILITY: Holiday tenants are responsible for day to day cleaning of the property.  They are required to leave the property clean and tidy when they vacate the property.  Liability for and breakages or damage is the responsibility of the person who signed the booking form.  We do not hold a security deposit but reserve the right to charge for breakages or damage incurred.

COMPLAINTS:  Any difficulties with the property during your stay must be reported to the owners. This is the quickest way of resolving any problems that might occur.

FORCE MAJEUR:  Compensation payments in excess of the monies paid for renting Penarrow House will not apply where the owners cannot fulfil their obligations to the hirer due to circumstances beyond the owners’ control. This would mean any event the owner cannot foresee.

TOTAL NUMBER OF PEOPLE: The total number of people in your party should not exceed 10 excluding babies under 2 for whom the tenant is responsible for providing travel cot and high chair facilities.


LOST PROPERTY: If belongings are left behind and a request is made to send them on then we reserve the right to make a charge to cover the cost of postage and packing.  Please ensure you check the house thoroughly before leaving.


LINEN: Linen is provided within the cost of your let.  Beds will be made up for your arrival but not during your tenancy.   Towels are not provided.


PETS:  Pets are allowed after specific agreement of the owners.  They must not be left unattended in the house, nor be allowed on the furniture nor permitted upstairs.


SMOKING: We request that tenants do not smoke in the house.


SAFETY: Tenants are reminded to read all appliance instructions and safety notices in the house.  Please be aware that there is a pond in the front garden and the garden is adjacent to the estuary all of which require adult supervision of children.


ARRIVAL AND DEPARTURE: The changeover day is Friday.  The house will be available at 3pm on Friday afternoon.  You are requested to leave the property by 10am on Friday morning to enable us to prepare the house for the incoming tenants.


KEYS: You will be advised of the location of the front door key before your arrival.  An additional front door key will be in the property.  On departure, you are requested to lock the front door and post the key through the letter box in the back door.